|December 13, 2012|
|13.12.2012 Telema got high results on Net Promoter Score|
Results of Telema’s annual customer satisfaction survey were received in December. This year there were replies from close to 500 respondents. The average rating of clients on a scale 0-10 was 7,9 and nearly half of the respondents scored Telema 9 or 10, meaning that they would highly recommend the company’s services to a friend or colleague. The NPS (net promoter score) calculated as a result was 30 that is among the best in the Baltics.
„Telema is a trustworthy and innovative company in its field
of operations. First choice! "
Kaupmees&Ko, Telema EDI Supplier
„Would definitely suggest to business partners. The reason why our company uses
it lies in the working environment we can create through the system for our
employees – it would be exemplary to many others.“
Raintree Estonia OÜ, Telema WebBuyer
Rimi Eesti Food AS, Telema EDI Buyer
Besides praise and kind words, our customers gave us constructive
feedback on what could be done better. Based on those suggestions we are
able to raise the quality of our services to an even higher level.